Shipping policy

Shipping Policy

Last updated: August 27, 2026

Order Processing

In-stock physical orders are generally processed within 3–5 business days unless a product page, preorder notice, or order confirmation states otherwise. Weekends, holidays, high-volume periods, customization, and circumstances outside DAL's control may affect processing time.

Delivery Estimates

Carrier delivery estimates begin after an order has been processed and transferred to the carrier. Delivery dates are estimates and are not guaranteed by DAL. Available shipping methods, costs, and destinations are displayed during checkout when applicable.

Tracking

Tracking information is provided when available. Tracking activity may take time to appear after the carrier receives the package.

Customer Addresses

Customers are responsible for entering a complete and accurate shipping address. Contact DAL promptly if an address needs correction. DAL cannot guarantee that an address can be changed after fulfillment begins. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed, or Damaged Orders

If an order appears lost, delayed, damaged, or incorrect, contact DAL with the order number and relevant details. Photos may be requested for damaged items. DAL will review available tracking and carrier information and provide the remedy available under the circumstances and applicable law.

Preorders and Customized Products

Preorder and customized-product timelines may differ from standard processing times. The estimated timeframe will be stated in the product description or communicated before fulfillment.

Digital Products

Digital products are delivered electronically. No physical item is shipped, and shipping charges do not apply unless the order also contains a physical product.

International Orders

If international shipping is offered, customers are responsible for applicable customs duties, taxes, import fees, or carrier charges unless otherwise stated. Delays caused by customs are outside DAL's control.

Contact

DAL Legacy Enterprises
PO Box 25009, Fayetteville, NC 28314
Phone: 980-210-6755
Email: info@dallegacy.com