Refund policy

Return and Refund Policy

Last updated: August 27, 2026

This policy applies to purchases from DAL Legacy Enterprises. Product-specific terms and signed service agreements may provide additional conditions.

Eligible Physical Products

Eligible, non-customized physical products may be returned within 14 days after delivery. Items must be unused, in their original condition, and returned with any original packaging or materials.

Customers are responsible for return-shipping costs. Original shipping charges are not refundable unless required by law or DAL sent an incorrect or damaged item.

Before returning an item, contact DAL through the Contact page. Unauthorized returns may not be accepted. Approved returns should be mailed to:

DAL Legacy Enterprises
PO Box 25009
Fayetteville, NC 28314

Customized and Personalized Products

Customized, personalized, made-to-order, or client-approved products are final sale and cannot be returned or exchanged, except where required by law or when DAL delivers an incorrect or defective item.

Damaged or Incorrect Orders

Contact DAL as soon as possible after delivery and include the order number, a description of the problem, and clear photos when appropriate. DAL will review the issue and provide the available remedy.

Digital Products

Digital products are generally final sale once delivered, downloaded, or accessed because they cannot be physically returned. Exceptions may be made where required by law or when a purchased file is defective or materially different from its description.

Consultations

The paid Legacy Strategy Session is $75. Cancellations, rescheduling requests, or no-shows occurring less than 24 hours before the scheduled appointment may result in forfeiture of the $75 session fee. Requests made at least 24 hours in advance may be rescheduled subject to availability.

Late arrival does not extend the scheduled appointment. The session may still end at its original time.

Custom Services and Projects

Refund and cancellation terms for custom services depend on the applicable proposal, scope of work, service agreement, completed work, reserved project time, and non-refundable third-party costs. No custom work begins until the required agreement, intake information, client materials, and payment requirements are completed.

Refund Processing

Approved refunds are issued to the original payment method. Processing time may vary depending on the payment provider or financial institution.

Nothing in this policy limits consumer rights that cannot lawfully be waived.

Contact

DAL Legacy Enterprises
PO Box 25009, Fayetteville, NC 28314
Phone: 980-246-6755
Email: info@dallegacy.com